Refund policy
Return & Refund Policy
Thank you for shopping with CreatiPrint!
Each product is custom-made and printed specifically for you, which means we are unable to accept returns or exchanges unless the item you receive is defective, damaged, or incorrect.
1. Order Issues (Defective, Damaged, or Wrong Item)
If your order arrives defective, damaged, or you receive the wrong item, please contact us within 14 days of delivery at creatiprintuk@gmail.com.
Include the following details:
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Your order number
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Clear photos showing the issue
Once your claim is reviewed and approved, we will offer a replacement or a full refund — whichever you prefer. You will not need to return the damaged or incorrect item.
2. Non-returnable Items
Because every product is made-to-order, we cannot accept returns or refunds for:
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Change of mind or buyer’s remorse
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Incorrect size, color, or design selected by the customer
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Shipping delays caused by carriers or customs
Please double-check your design, size, and shipping information before confirming your order.
3. Cancellations
Orders can only be canceled within 1 hour of purchase.
After this period, your order enters production and cannot be modified or canceled.
4. Refund Process
If a refund is approved, it will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or card provider.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Contact your bank.
If you have done all of the above and still haven’t received your refund, please email us at creatiprintuk@gmail.com.
6. Contact Information
For any return, refund, or order-related inquiries, please contact us at:
📧 creatiprintuk@gmail.com
📍 4 Woodforde Road, Norfolk, Norwich, NR7 9TH, United Kingdom